At Over the Top Promotions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you use our website, services, and products. By accessing or using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information that you provide to us voluntarily, such as your name, email address, phone number, and postal address when you sign up for an account, place an order, or contact us for support.

1.2. Usage Information: We may automatically collect information about your interactions with our website, including your IP address, device information, browser type, and pages visited. This helps us improve our services and tailor your experience.

1.3. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1. Provide Services: We use your personal information to process orders, deliver products, and provide customer support. This includes sending order confirmations, updates, and responding to inquiries.

2.2. Marketing and Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our products, services, and promotions.

2.3. Analytics: We analyse user behaviour and engagement to improve our website's functionality, content, and user experience.

2.4. Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing platforms.

3.2. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any changes to the ownership or use of your information.

3.3. Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

4. Your Choices

4.1. Opt-Out: You can opt out of receiving promotional emails by following the instructions provided in each email. You can also contact us to update your preferences.

4.2. Access and Update: You have the right to access, correct, or update your personal information. You can do this by logging into your account or contacting our support team.

5. Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or electronic storage method is entirely secure, so we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect or maintain personal information from children without parental consent.

7. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of significant changes through prominent notices on our website or by email.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at hello@ottpromotions.com.au.

By using Over the Top Promotions' services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.